Your Privacy Matters
Last updated: November 13, 2025
At Tansen, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered creative assistant.
Information We Collect
Personal Information
When you create an account, we collect:
- Name and email address
- Profile information you choose to provide
- Organization information (if applicable)
- Payment information (processed securely by our payment provider)
Usage Information
We automatically collect:
- Conversation history and AI interactions
- Usage patterns and preferences
- Device information and IP address
- Browser type and operating system
Content You Create
We store:
- Messages and prompts you send to Tansen
- Files and documents you upload
- Projects and workspaces you create
- Feedback and support requests
How We Use Your Information
We use your information to:
- Provide and improve our AI services
- Personalize your experience and recommendations
- Process payments and manage subscriptions
- Send important updates and notifications
- Respond to support requests and feedback
- Detect and prevent fraud or abuse
- Comply with legal obligations
- Improve our AI models (with your consent)
Data Security
We implement industry-standard security measures to protect your data:
- End-to-end encryption for data in transit
- Encrypted storage for sensitive information
- Regular security audits and updates
- Limited employee access to personal data
- Secure authentication via trusted providers (Clerk)
- Regular backups and disaster recovery procedures
Data Sharing and Third Parties
We may share your information with:
- AI Service Providers: OpenAI and other AI providers to process your requests
- Authentication Services: Clerk for secure user authentication
- Payment Processors: Stripe for payment processing
- Analytics: Privacy-focused analytics to improve our service
- Legal Requirements: When required by law or to protect our rights
We never sell your personal information to third parties.
Your Rights and Choices
You have the right to:
- Access: Request a copy of your personal data
- Correct: Update or correct inaccurate information
- Delete: Request deletion of your account and data
- Export: Download your data in a portable format
- Opt-out: Unsubscribe from marketing communications
- Object: Object to certain data processing activities
To exercise these rights, contact us at privacy@tansen.ai
Data Retention
We retain your information for as long as:
- Your account is active
- Needed to provide our services
- Required by law or regulation
- Necessary to resolve disputes or enforce agreements
When you delete your account, we permanently delete your personal data within 30 days, except where retention is required by law.
Children's Privacy
Tansen is not intended for users under 13 years of age. We do not knowingly collect personal information from children under 13. If we discover we have collected information from a child under 13, we will delete it immediately.
Contact Us
If you have questions about this Privacy Policy, please contact us:
- Email: privacy@tansen.ai
- Support: support@tansen.ai
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